Workplace Telepressure and Employee Performance – Are There Any Benefits That Offset Well-Being Costs?
This study explored whether the urge to respond to work-based messages rapidly (i.e., workplace telepressure) is related to different self-reported performance behaviors in addition to employee well-being, and whether low workload alters the effects of workplace telepressure on performance and well-being. The results suggest that workplace telepressure had well-being costs (work fatigue, sleep problems, and poor satisfaction with work-life balance) with mixed benefits to performance. (organizational citizenship only). Telepressure was unrelated to in-role performance behavior, but predicted higher levels of both organizational citizenship behavior and counterproductive work behavior. The effects of workplace telepressure on performance and well-being outcomes did not change based on employee levels of workload, although the links between telepressure and some outcomes (satisfaction with work-life balance and counterproductive work behavior) were nonsignificant when accounting for workload in the predictive model.