Does Sense of Coherence Buffer the Relationship Between Emotional Labor and Burnout in Corrections Officers?
This study explores how the stressful environment of working in a prison, particularly in regard to the need to manage emotions (emotional labor), and personal resources (in the form of personal sense of coherence) affect occupational burnout. Using data from a sample of 169 correctional staff members who participated in an ongoing study of health and well-being among staff at state correctional facilities, we examine whether work-based emotional labor is related to the emotional exhaustion component of burnout, and whether personal sense of coherence (SOC) has a protective effect by buffering the impact of emotional labor on burnout-exhaustion.