Are Prosocial Job Characteristics For Everyone? The Job Impact Framework, Personality, and Emotional Labor
This study examined the moderating relationships of prosocial personality, extroversion, and emotional labor on prosocial job characteristics (PSJC) and burnout and work-related negative affect. Extroversion moderated the relationship between PSJC and burnout. Contrary to hypotheses, PSJC were associated with negative affect, and low levels of deep acting buffered the relationship. To the authors’ knowledge, this is the first study to consider detrimental outcomes from the job impact framework.