Impact of Surface Acting Emotional Labor on Depression in Healthcare Workers: The Role of Emotional Exhaustion as a Mediator
In this study conducted in a mixed population of non-clinical and clinical healthcare staff, we examined the association of depression with preventable work environment factors using a novel mediation analysis approach. We found that emotional labor (SaEL), emotional exhaustion, job strain, and work family interference were positively associated with depression while perceived organizational support for safety and work role functioning were negatively associated. The association between emotional labor and depression was strongly mediated through emotional exhaustion. These findings suggest that interventions regarding SaEL are needed for HCWs in order to reduce emotional exhaustion and consequently decrease the risk of depression. Further longitudinal studies are needed to verify these associations.